Services for ccn Partners
What we deliver – so you can support your customers optimally
Compliant Cloud – Hosted in Germany
Full operational responsibility for your cloud services in high-security German data centres.
In detail:
German data centres meeting the highest standards
GDPR-compliant, TKG-compliant
24/7 monitoring
Backup & disaster recovery
Regular security audits
Geo-redundant infrastructure
ccn 2nd & 3rd-Level Support
Experienced support teams for complex enquiries, seamlessly integrated into your support model.
In detail:
Integration with your support level model
Defined escalation processes
Guaranteed SLAs
Professional ticketing system
German-language support
Specialised technicians
Back-to-Back Partnership Model
You remain the sole point of contact for the end customer – ccn works transparently in the background.
In detail:
Clear division of tasks
Predictable responsibilities
Customer protection guaranteed
Transparent collaboration
No direct end-customer communication by ccn
Your branding, our technology
Modular Service Approach
Modular portfolio – you choose exactly the services you need.
In detail:
Consulting & planning
Implementation & migration
Ongoing operations & monitoring
Reporting & optimisation
Ad-hoc support available
Full outsourcing available
ccn Training & Academy
Hands-on training for technicians and sales teams with certification programmes.
In detail:
Online and on-site training
Specialist modules for technicians
Sales training
Certification programmes
Regular webinars
Knowledge updates
ccn Professional Services
Expert support for complex scenarios, large rollouts and bespoke requirements.
In detail:
Architecture design for customer environments
Integration projects (legacy, ERP, etc.)
Custom solutions for special requirements
Large rollout projects
Solution development
Technical consulting