Video conferences have been an integral part of our everyday work since the beginning of the Corona crisis. Tools like Microsoft Teams allow companies to keep their employees closely connected and work together seamlessly, even when they are remote. But one thing is missing: it wasn't possible to simply call customers and business partners in the traditional way. Because this function is not on by default

read more here
Calling with Microsoft Teams: Here's how

You deserve a PBX that's flexible and just works. In this guide, we have put together 5 ways for you to make your day-to-day work easier with modern telephony from the cloud. So much can already be revealed here: It will help you a great deal in shedding ballast and advancing your business efficiently and independently of location. Let's get started: 1. They want your

read more here
5 ways how modern cloud telephony makes your everyday work easier

For many companies, the phone queue is the only way to control the flow of calls. Of course, it would be ideal if a caller had the right expert on the line immediately after ringing once. However, the reality in hectic everyday business life often looks different. To make waiting for an agent as comfortable as possible for callers and

read more here
Phone Queuing: 9 Mistakes That Are Making Your Queue Every Caller's Nightmare

Discover what the digital workplace of the future looks like, where your employees can work effectively at their own pace and in their own way. The Corona crisis has greatly accelerated the incipient change in the world of work and its digitization. Many jobs were relocated to the living room table at home almost overnight. According to a recent study

read more here
Digital Workplace: This is what the digital workplace of the future will look like

Why do you actually need an answering machine (or, depending on your preference, a voicemail, voicemail box or just the mailbox)? Well, because answering machine announcements reduce your callers' immediate disappointment at not being able to reach you in person. By still helping your callers - or at least informing them about the next steps until you are available again.

read more here
Professional answering machine announcements: everything you need to know

With the help of the plentymarkets integration of bluePBX, incoming calls are immediately assigned to plentymarkets customers and the customer details are opened in plentymarkets. Outgoing calls can be initiated by clicking on the plentymarkets customer data record via bluePBX. And that's not all - incoming and outgoing calls are also historized for the respective customer data record in plentymarkets. Thus, a clerk can see

read more here
bluePBX now offers plentymarkets integration for customer-oriented and effective work on the hotline