In today's ever-changing business world, the ability to respond quickly to new requirements while keeping costs under control is critical for IT consultants and system houses. One of the key technologies that helps companies do this is the cloud PBX (Private Branch Exchange) - a modern communications solution that supports VoIP (Voice over IP) and Unified

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Scalability and Flexibility: How an MSP like CCN can support your IT consulting business

Video conferences have been an integral part of our everyday work since the beginning of the Corona crisis. Tools like Microsoft Teams allow companies to keep their employees closely connected and work together seamlessly, even when they are remote. But one thing is missing: it wasn't possible to simply call customers and business partners in the traditional way. Because this function is not on by default

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Calling with Microsoft Teams: Here's how

You deserve a PBX that's flexible and just works. In this guide, we have put together 5 ways for you to make your day-to-day work easier with modern telephony from the cloud. So much can already be revealed here: It will help you a great deal in shedding ballast and advancing your business efficiently and independently of location. Let's get started: 1. They want your

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5 ways how modern cloud telephony makes your everyday work easier

For many companies, the phone queue is the only way to control the flow of calls. Of course, it would be ideal if a caller had the right expert on the line immediately after ringing once. However, the reality in hectic everyday business life often looks different. To make waiting for an agent as comfortable as possible for callers and

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Phone Queuing: 9 Mistakes That Are Making Your Queue Every Caller's Nightmare